TIME'MAX HELP CENTER

Answers, clearly.

Everything you need to know before placing an order, from watch selection and inspection to payment and delivery.

Ordering & Payment

How to place an order and the ways you can pay.

01How do I order a watch?

Every order is placed with a real person, not a checkout button.

  1. Browse the catalog, then send the product link, reference or a screenshot to our team on WhatsApp or Messenger.
  2. We confirm the reference, factory, movement, final price and your shipping address in writing.
  3. You receive a PayPal Goods & Services invoice from our business account.
  4. Within 3–5 days we send QC photos and video of your exact watch. Nothing ships until you approve it.
  5. We ship with FedEx for a flat $40 and send your tracking number as soon as it is created.

Replica watches are a sensitive category, so orders are always confirmed with our team in chat. Step-by-step details: How to order.

02What payment methods do you accept?

Our main payment method is a PayPal Goods & Services invoice from our business account, which keeps your payment covered by PayPal Purchase Protection.

On request we also accept credit / debit card, Zelle and USDT. We never ask you to pay by PayPal Friends & Family, gift cards or to a personal account.

03My payment could not be completed — what should I do?
  1. Check that the card or bank linked to your PayPal account is valid and has enough available balance.
  2. Try paying the invoice with a different card inside PayPal.
  3. If your bank blocks the charge, call them to approve the payment and try again.

Still stuck? Message us — we can resend the invoice or arrange card, Zelle or USDT payment instead.

04Is it safe to buy from TIME'MAX?

Yes. You pay through PayPal Goods & Services, so if a watch never arrives or arrives significantly different from what we agreed, you can open a claim with PayPal within 180 days of payment — the protection does not depend on trusting us.

On top of that you approve a QC video of your exact watch before it ships, and you get a FedEx tracking number for every order. Your personal data is handled as described in our Privacy Policy.

05Do you offer discounts on bulk orders?

Yes. If you are ordering several watches, message our team with the references and quantities and we will quote volume pricing.

QC & Shipping

Quality control video, FedEx delivery, customs and what is in the box.

01How long does quality control take?

We send HD photos and a QC video of the exact watch you will receive within 3–5 days of payment — dial, bezel alignment, timekeeping and clasp.

Approve it and we ship. If anything is not right, ask for another piece; nothing leaves until you say so.

02How long does shipping take?

Every order ships with FedEx for a flat $40. Typical transit to the US is 5–8 business days after dispatch.

You receive the FedEx tracking number as soon as the shipment is created. Delivery times are estimates, not guarantees. More details: FedEx shipping.

03Do you ship to my country?

We ship with FedEx to the US and to many other countries worldwide. Send us your country and postal code before ordering and we will confirm delivery and timing for your address.

04What if my package is held by customs?

If customs holds your parcel, we reship your watch at no charge. It does not happen often, and you do not need to pay again.

05Is the presentation box and accessory set included with every watch?

No. The Optional Presentation Box & Accessory Set is an optional $20 add-on and is not included in the watch base price.

The pictured set may include:

  • Outer packaging carton
  • Green presentation box
  • Inner insert and watch cushion
  • Logo-marked cleaning cloth
  • Printed booklets
  • Card holder
  • Hang tag
  • Printed cards and paper inserts

The set consists of replica packaging accessories and printed materials. These items are not genuine brand-issued packaging, official manufacturer warranty documents, authenticity certificates or proof of genuine purchase. Contents and appearance may vary by model and batch. Please confirm the actual set shown in the pre-shipment photos.

See photos: What's in the box.

Quality & Movements

Materials, movements, accuracy and water resistance.

01What quality are your watches?

Our watches are 1:1 super clones. As a first-tier dealer we buy directly from VSF, ARF and Rich Factory, and for specific references we also source from 3K, ZF, APS, BT and C+ Factory.

We always tell you which factory and movement your watch comes from, and you see the exact piece on video before it ships.

02Which movements do your watches use?

Each product page shows the price for each movement option, and we confirm the exact movement in writing before you pay.

For example, VSF Rolex super clones use the factory's clone calibres such as the VS3235 (Submariner, Datejust) and the VS4131 chronograph (Daytona). Not sure which to choose? Tell us the reference and we will recommend the best option.

03Are super clone watches accurate?

They use automatic mechanical movements, and we check timekeeping as part of the QC video before your watch ships.

Like any mechanical watch, a small daily variation is normal and depends on how the watch is worn and stored. If timekeeping drifts noticeably, contact us — regulation is covered by our after-sales service.

04What are the case and bracelet made of?

Our watches use stainless steel cases and bracelets. Rolex super clones from VSF and ARF use 904L steel, matching the genuine material; the exact specification for any reference is confirmed by our team before you order.

05What crystal do the watches use?

Sapphire crystal — clear, highly scratch-resistant and durable, including the cyclops date magnifier on models that have one.

06Are the watches water resistant?

Our watches are built with sealed casebacks and gaskets, and dive models have screw-down crowns. Rain, hand washing and everyday wear are fine.

Always keep the crown screwed down, avoid hot showers and saunas, and ask our team about a specific reference before swimming with it.

Warranty & After-sales

Warranty, repairs, refunds and help after delivery.

01What warranty do you offer?

Every watch is covered by a 1-year replacement and 5-year warranty on Swiss movements, handled by the same team you ordered with.

02Can my watch be repaired?

Yes. If anything goes wrong, contact our team with a short video or photos. Repairs and parts go straight back to the source factory. If a watch cannot be repaired, we replace it under the warranty.

03What is your return policy?

We accept returns for product quality issues within 30 days of delivery — for example a movement fault, a defect in the case, dial or bracelet, or a watch that is not the reference we confirmed with you.

Message our team with photos or a short video of the problem. Once we confirm the issue and receive the watch back in its original condition including the Optional Presentation Box & Accessory Set if it shipped with the order, we offer a repair, a replacement or a refund to your original payment method. Change-of-mind returns and damage from accidents, water exposure or third-party repairs are not covered.

Because you approve a QC video of your exact watch before it ships, problems on arrival are rare. Your PayPal Goods & Services payment stays protected by PayPal throughout. See our Terms of Service.

04How do refunds work?

When a refund is agreed with our team, it goes back to your original payment method. PayPal refunds return to your PayPal account; the time to show depends on PayPal and your bank or card provider.

05Why isn't my watch running when it arrives?

Automatic watches stop when they are not worn. Unscrew the crown (on screw-down models), then wind it clockwise about 20–30 times and set the time. Wearing it every day keeps it running. If it still does not run, message our team and we will help.

06How can I share feedback about my purchase?

We would love to hear from you. Post wrist shots and reviews in our community, or message us on WhatsApp or Messenger.